Shuvowins' Privacy Policy – Your Data Is Our Responsibility

Shuvowins (shuvowins.app) is fully committed to protecting your privacy. This Privacy Policy applies to all users, including those in Bangladesh, who access our website, mobile app, or any of our services.

This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have. We want you to use Shuvowins with complete peace of mind.

This policy is built on internationally recognized data protection standards (GDPR-inspired principles). We believe transparency is the foundation of trust.

Shuvowins only collects information that is strictly necessary to provide our services. A detailed breakdown is listed below.

Information you provide directly:

• Full name, mobile number, and email address (collected at registration).
• Date of birth (for age verification).
• Payment details – bikash/nagad/rocket number (used for transactions only).
• Identity document details submitted during KYC verification.

Automatically Collected Information:

Shuvowins uses the information it collects solely for the purposes listed below. Your data is never used for any other reason.

• Account Management: Registration, login, and profile updates.
• Transaction Processing: Confirming deposits and withdrawals.
• Security: Detecting suspicious logins and fraudulent activity.
• Customer Support: Helping you resolve any issues you encounter.
• Responsible Gaming: Identifying unusual betting patterns.
• Legal Obligations: Meeting regulatory requirements.
• Service Improvement: Improving the overall user experience.

Shuvowins never sells your personal data. However, in limited circumstances, certain information may be shared with specific third parties.

Your data may be shared:

• Payment Provider: Mobile Pay, Nagad, and similar services — used solely to process transactions.
• KYC Partner: Licensed institutions for identity verification.
• Legal Authorities: When required by court order or legal obligation.
• Security Auditor: Specialists engaged in platform security verification.

In all such cases, third parties receive data only for the specified purpose and are bound by our privacy agreements.

Shuvowins uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your platform experience.

Cookie Type:

• Essential Cookies: Required for login sessions and security. The platform cannot function without these.
• Performance Cookies: For monitoring page load times and overall performance.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand usage patterns (no individual identification).

You can disable non-essential cookies through your browser settings. However, doing so may affect certain features on the platform.

Shuvowins does not retain data longer than necessary. Our general policy is as follows:

• Data for active accounts is retained for as long as the account remains open.
• When an account is closed, most data is deleted within 90 days.
• Financial transaction records may be retained for up to 5 years to meet legal obligations.
• If an account is suspended due to fraud, data may be retained for an extended period for investigation purposes.

As a Shuvowins user, you have the following rights over your personal data:

• Right to Access: The right to know what personal data we hold about you.
• Right to Rectification: The right to update any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to request that your data not be used for specific purposes.
• Right to Data Portability: The right to receive your data in a readable, portable format.
• Right to Object: The right to object to certain types of data processing.

To exercise any of these rights, contact us at support@shuvowins.app. We typically respond within 30 days.

Shuvowins follows the highest industry standards to protect your information. Our security layers include:

• 256-bit SSL/TLS encryption for all data transmission.
• Two-factor authentication (2FA) available for your account.
• Automatic alerts when suspicious login activity is detected.
• Regular third-party security penetration testing.
• Restricted staff access – employees can only access the specific data required for their role.
• Physical security at data centers with 24/7 monitoring.

Shuvowins is strictly not intended for anyone under 18. We do not knowingly collect data from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

For any questions or concerns about our Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.

• Email: support@shuvowins.app
• Live Chat: Available on the platform 24/7
• Response Time: Typically within 48 hours

Policy Updates:

Shuvowins may update this Privacy Policy at any time. If significant changes are made, you will be notified via your registered email or a platform notification. Continued use of the platform after any changes will be considered acceptance of the revised policy.

To learn more, visit our Terms & Conditions Please read this page as well.